Whether you need a tailored demo, want to brief a journalist, or simply can't find a dataset — we read every message and route it to the right analyst within 24 hours.
Routing your message to the right desk on the first try means faster answers. Pick the lane that matches your intent — each one goes to a named human, not a shared inbox.
Form submissions are logged in our shared inbox and triaged by a coordinator on weekdays between 09:00 and 18:00 CET. Expect a first reply within one business day.
Direct channels
Other ways to reach us
For the kind of question that doesn't fit a form — a billing escalation, a high-priority press deadline, or a colleague's direct line — these are the desk-level contacts.
General inbox
[email protected] — the front door. Triaged daily by our operations lead and forwarded within minutes.
Replies < 24h on weekdays
Sales desk
+1 (415) 555-0142 — direct line to solutions engineering for procurement questions and contract redlines.
Mon–Fri, 09:00–18:00 PT
Press desk
[email protected] — background briefings, data pulls, and embargo coordination. Run by our research editor.
Replies < 6h, all days
Office & visits
548 Market Street, Suite 320, San Francisco, CA 94104. Drop-ins are welcome but appointments are faster.
By appointment, Tue–Thu
Support hours
Priority queue: 24/5 with a 2-hour first-response SLA. Standard queue: weekdays with a 6-hour first-response SLA.
SLA starts on ticket creation
Community
Join 4,200+ researchers, analysts, and journalists in our public Slack for methodology debates and data drops.
Invite-only, free for academics
Find us
HQ in San Francisco, with a second desk in Berlin
Our San Francisco office is the engineering and customer-facing hub. Our Berlin office, established in 2022, covers European research partnerships and timezone coverage for APAC clients.
San Francisco · 548 Market Street, Suite 320 · 37.7892° N, 122.4012° WBerlin · Friedrichstraße 68, 10117 · 52.5145° N, 13.3911° E
What the press says
Conversations we've helped make legible
A few lines from the journalists, researchers, and policy teams we've briefed this year. Full press kit — high-res logos, founder bios, and methodology one-pager — is available on request.
"The TweetBlocker team turned a chaotic 800k-post dump into a methodology we could actually defend in print. Their press desk replied on a Sunday."
Mara Vellinga — Investigations Editor, The Atlantic Quarterly
"We used their dataset in a Senate subcommittee briefing. The audit trail — what was included, excluded, and why — was the most rigorous we've seen in this space."
Dr. Yusuf Abara — Senior Fellow, Brookings Center for Tech Policy
"I needed one chart, with provenance, by Tuesday morning. I got it, the underlying CSV, and a 20-minute call explaining the weighting. Five stars for humans."
Lin Park — Data Reporter, Financial Times
Before you write
Questions that arrive most often
If your question isn't here, the form above reaches a real person — usually faster than you'd expect.
Do you offer trials or sample datasets before a sales conversation?
Yes. Pick the "Sales — request a demo" path above and mention a topic or competitor in the message. We'll attach a 7-day sample of the relevant slice — same schema as the paid product, no watermarks.
Can journalists receive data on embargo or under a non-disclosure agreement?
Regularly. The press desk at [email protected] can issue NDAs within one business day, set embargo windows down to the hour, and route your request to the analyst who built the relevant collection.
What if I want to remove a post or account from your index?
Use the "Privacy / data request" path. Removal is typically completed within 72 hours, with a confirmation email. We retain a minimal hash of removed identifiers to prevent re-ingestion from upstream mirrors.
Is the support desk available outside of business hours?
Priority-tier customers have 24/5 coverage with a 2-hour first-response SLA. Standard-tier tickets are answered weekdays between 09:00 and 18:00 CET, with a 6-hour first-response SLA on weekdays.
Where can I read your methodology before contacting you?
The full methodology — including what we deliberately do not index — lives at /methodology. Researchers often find their answer there before reaching out, which shortens the conversation considerably.